Shipping policy
Thank you for visiting and shopping at YICHEN ECO. Below are the terms and conditions that constitute our Shipping Policy.
Processing Time:
Orders typically dispatch 7โ15 days after an order is placed. Dispatch time is separate from delivery time. Orders are not dispatched on weekends or holidays. Custom-order production timing is confirmed in your quotation.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Delivery to the United States and Europe typically takes 10โ25 days after dispatch. These are estimates, not guaranteed delivery dates.
Expedited shipping options are available and will be displayed during checkout. Delivery times may vary depending on your location.
International Shipping:
We currently ship internationally to select countries. For destinations other than the United States and Europe, contact us to confirm availability and estimated transit time.
Customers are responsible for any customs duties, taxes, or other fees associated with international shipments.
Shipment Tracking:
Once your order has been shipped, you will receive an email with tracking information. You can track the progress of your shipment directly through the carrierโs website.
Damages:
Qing Core is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipping Address:
Please ensure that your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us:
If you have any questions regarding our shipping policy, feel free to contact us at jasz@yicheneco.com.